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 |  | | | Detect client and their location | | Automate the assignment, categorization & priority new requests | | Delegate requests to users, groups, and outside service contracts | | Notify users & assignees of requests, status of requests, and the completion of requests | | Report on request counts, types, device & products, locations, etc. |
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| | Provide your clients with an easy method of reporting support needs and the power to monitor the status & progress of their requests. Product can be accessed by site-link, browser entry such as "support" or "help". Automatically detect users by their logon and physical location. | | The delegation of requests can be automated by the location of the request (on-site support individual/team), device/product (assign based on product specialty including the ability to over-ride location assignment), and manual/forwarding assignment. | | Technicians can track their Labor, Parts, RMA Information, and keep Notes in each request. |
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| | No Capital Cost |  | Dynamic | | Customizable | | Service Departments | | Asset Management | | Reporting |
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